CureXpress24
Our care model

A care model built on proof, not promises

Most home-care companies sell you a visit. We deliver a system. Here's exactly how care with CureXpress24 works.

Seven clear steps

From the first call to ongoing oversight.

Nothing begins until you understand the plan, the person and the price.

  1. 01

    Free consultation & assessment

    It starts with a conversation. Call us or book online and tell us what’s happening. For most cases, we arrange a free needs assessment (by phone or in person) to understand the patient’s condition, the home environment, and what the family wants to achieve.
  2. 02

    A written care plan

    Based on the assessment, you receive a documented care plan: the care goals, the recommended service and schedule, who will do what, and what progress should look like over time. You can ask questions and adjust it. Nothing begins until you’re comfortable.
  3. 03

    Matched with a verified professional

    We match you with a care professional whose skills fit the plan. Before they arrive, you receive their profile and verification status — qualifications, experience, background-check confirmation and skill certification. You always know who is coming into your home.
  4. 04

    Transparent pricing, in writing

    You get a clear written estimate before service starts, based on published rate ranges. No hidden charges. No surprises on the invoice.
  5. 05

    Care begins, with oversight

    Your care professional delivers care to the plan. A supervisor stays involved — checking in, reviewing progress, and ensuring standards. You’re not left alone with a stranger; you’re supported by a team.
  6. 06

    Progress updates & accountability

    You receive regular updates on how care is going against the plan’s goals. If something isn’t working — including the professional themselves — tell us. We will replace any care professional you’re not satisfied with, free of charge.
  7. 07

    Insurance & paperwork support

    We help you assemble the records, visit logs and documentation many insurers require for home-care reimbursement, and guide you through filing the claim — so you can recover eligible costs.
Paying for care

Whether or not you have insurance, you're covered.

Most home care in India is paid out-of-pocket — and some families have policies that may help. We support both, so cost is never a guessing game.

If you have health insurance

Many policies offer limited or conditional cover for home nursing, post-hospitalisation or domiciliary care. We help you claim what you're entitled to.

  • Maintain the records insurers require — visit logs, care plans, credentials, prescriptions and invoices
  • Assemble and file your reimbursement claim documentation
  • Coordinate with your hospital or treating doctor for required certificates

Coverage and approval depend entirely on your individual policy — that's the insurer's decision, not ours.

Insurance & claims support

If you're paying out-of-pocket

No policy? No problem. We make the cost clear and predictable from the very first conversation — no hidden charges, ever.

  • Published rate ranges — see them before you call
  • A written estimate before any service begins
  • Surcharges (night, specialised care) disclosed upfront, never as a surprise
  • Itemised invoices you can actually understand

You stay in control of what you spend, with no obligation to commit until you're comfortable.

See transparent pricing
Not sure what applies to you? Ask us
Our promise

What we promise — and what we don't.

We can't promise a cure — no honest healthcare provider can. But we promise the things that are fully within our control:

  • You will always know who is caring for you — verified and certified, every time.
  • You will always have a written plan — with goals you can see and track.
  • You will always know the price — in writing, before we start.
  • You will always be heard — supervisor oversight, regular updates, and free replacement if you’re not satisfied.
Start with a conversation

Book your free consultation.

Tell us what's happening. We'll arrange an assessment and a written care plan — no obligation.

Book a Free Consultation
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